Privacy Policy

Effective Date: April 22, 2026

This Privacy Policy (“Policy”) describes how Duke Final Expense (“Duke Final Expense,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through our website and related services, including our SMS communications. The primary purpose of this Policy is to comply with A2P 10DLC (SMS) carrier requirements and to provide transparency regarding our data practices.

1. BUSINESS INFORMATION

Business Name: Duke Final Expense
Website: DukeFinalExpense.com
Owner: Joseph Duke
Contact Email: [email protected]
Phone Number: +1 734-309-6311
Licensed States: IN, MI, OH, SC, NC, TX

2. SCOPE

This Policy applies to information we collect through DukeFinalExpense.com, including information submitted through web forms, and information collected or used in connection with SMS/text messaging communications.

3. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us, including through web forms used to request insurance quotes or related information. The categories of information we collect may include:

Name
Phone number
Email address

Purpose of Collection: We collect the above information for the purpose of providing insurance quotes and related communications regarding Final Expense insurance products and services.

4. HOW WE USE INFORMATION

We may use the information we collect for the following purposes:

To respond to inquiries and provide requested insurance quotes
To communicate with you regarding Final Expense insurance, including updates, quote information, and service-related communications
To operate, maintain, and improve our website and customer service processes
To comply with applicable laws, regulations, and carrier requirements relating to SMS and telecommunications

5. SMS CONSENT AND USAGE (A2P 10DLC)

If you provide your phone number and consent to receive SMS/text messages from Duke Final Expense, we will use your phone number to provide updates, quotes, and service information related to Final Expense insurance. Message frequency may vary.

Consent: By submitting your phone number through our web forms and opting in where indicated, you authorize Duke Final Expense to send SMS/text messages to the number provided for the purposes described above.

Carrier/Message Rates: Message and data rates may apply depending on your mobile carrier and plan.

6. MANDATORY “NO-SHARING” CLAUSE

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. OPT-OUT INSTRUCTIONS

You may opt out of receiving SMS/text messages at any time by replying “STOP” to any text message. After you send “STOP,” you may receive one additional message confirming your opt-out. If you need assistance, you may contact us at [email protected] or +1 734-309-6311.

8. INFORMATION SHARING AND DISCLOSURE

We may disclose information as follows:

Service Providers: We may share information with service providers who perform services on our behalf (e.g., website hosting, CRM/tools used to manage inquiries, and communications platforms). These service providers are permitted to use information only as necessary to provide services to us and are expected to protect it.
Legal/Compliance: We may disclose information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.

We do not sell your personal information.

9. DATA SECURITY

We use industry-standard encryption and reasonable administrative, technical, and physical safeguards designed to protect lead data and other personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

11. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so that we may take appropriate action.

12. YOUR CHOICES AND ACCESS

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and exceptions. Please send requests to [email protected].

13. CHANGES TO THIS POLICY

We may update this Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Policy.

14. CONTACT US

If you have any questions about this Policy or our privacy practices, contact:

Duke Final Expense
Owner: Joseph Duke
Email: [email protected]
Phone: +1 734-309-6311
Website: DukeFinalExpense.com